Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.  

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. 

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.  

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. 

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!   

Position Overview:

The Support Analyst (Tech Services) will research, test, and provide recommendations on corrections and modifications to custom solutions. This can range from Custom Reports, General Ledger, Partner Integration and Custom Calculations. The Support Analyst (Tech Services) will audit data from various sources and provide both internal and external clients recommendations on next steps.

Location: Remote

Reports to: Manager Support

Responsibilities:

• Monitor and prioritize the request and phone calls in a timely manner from internal partners pertaining to the creation or modification of a custom solution
• Track and maintain interactions through the entire lifecycle
• Learn and become an expert on custom solution offerings (Custom Reports, General Ledger, Custom Calculations, Partner Integration)
• Assist end users on the modification of items that may include Custom Reports, General Ledger, Custom Calculations, Partner Integration requests by working directly with internal/external clients to ensure complete resolution
• Consistent “follow up” and communication with internal and external partners
• Research and test functionality as required for troubleshooting
• Work through high-level analytical problems for best resolution
• Possess a positive demeanor to work with individuals with minimal technological aptitude. Able to translate technical knowledge into actionable direction
• Performs system maintenance on various applications
• Assesses the need for customization or enhancements to be reported to development maintenance and other Technical Service departments
• Other job objectives, as assigned

Requirements (Additional Criteria for Partner Integration):

• SQL Basic Knowledge
• Basic knowledge of FTP/SFTP

Preferred Skills:

• Experience working with company-to-company file transfers preferred

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.  

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact LeaveBenefits@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. 

This role can be performed from any office in the US. The pay range for this position is $41,947.88 - $55,565.35 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.