Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.  

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. 

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.  

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. 

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!   

Position Overview

Lead the development and execution of strategies and programs that foster long-term relationships and ensure the highest levels of satisfaction for our largest clients. Drive efforts to continuously strengthen our client partnerships, enhance client experiences and expand our referenceable client base. Foster and nurture relationships with key stakeholders and clients.  

Primary Responsibilities 

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Launch and maintain client programs to include driving client recruiting, leading and facilitating events and meetings, and coordinating with Product & Tech and our Sales, Marketing, and Events teams for execution
• Establish a structured cadence for regular, meaningful touchpoints with key decision-makers within client organizations. Engage directly with large enterprise clients, in partnership with Client Service, for specific situations including renewals, save campaigns, win back campaigns, etc.
• Proactively identify issues and collaborate with internal teams to find solutions quickly and effectively, focused on deepening client trust and ensuring a positive experience
• Develop a program to regularly engage our clients via specific industry, regional, local, and/or virtual events; include a special set of engagements for our top revenue-generating clients
• Drive Operations efforts associated with key industry events, coordinating and collaborating with Sales & Marketing teams 
• Partner with client advocacy team to target and recruit client references through our Client Services team
• Conduct formal executive exit interviews for all large enterprise client losses
• Help maintain our most valued client reference relationships across large enterprise clients.

Education and Experience

• Bachelor’s degree
• Minimum of 10 years of experience in the HCM industry
• Working knowledge of Paylocity’s product solutions is preferred
• Deep understanding of customer lifecycle management, customer engagement strategies, and loyalty program design
• Data-driven mindset with the ability to analyze complex data, draw actionable insights, and drive business outcomes
• Strong leadership skills with the ability to effectively partner with cross-functional teams
• Excellent communication and interpersonal skills with the ability to build strong relationships with stakeholders at all levels of the organization
• Strong executive presence with the ability to establish relationships with client’s executives
• Demonstrated ability to work independently and as part of a team in a fast-paced, dynamic environment

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. 

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.   

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.  

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact LeaveBenefits@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. 

This role can be performed from any office in the US. The pay range for this position is $121,500 - $200,000 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.