Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. 

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

The Director of Product Management, Spend Management Products will be responsible for leading a portfolio of SaaS products in the oCFO space, with a strong emphasis on customer retention, user satisfaction, and long-term engagement, alongside revenue growth and market expansion. This leader will drive customer-centric product strategies, ensuring products align with business objectives, market opportunities, and financial goals while fostering strong adoption and loyalty. You will lead and mentor a team of Product Managers and Product Leaders, ensuring that product strategy is tightly integrated with customer experience, retention strategies, and sustainable growth. With ownership over the full product development lifecycle, you will guide your team to identify the most valuable problems to solve, enable them to ship and iterate high-quality solutions quickly, and validate market impact. The role requires a deep understanding of user behavior, data-driven decision-making, and cross-functional collaboration with Engineering, UX, Marketing, Sales, and Customer Success to optimize product performance, maximize customer lifetime value, and drive business impact.

Help Paylocity enhance communication and enable employees to connect, collaborate, and create from anywhere with a position in Product & Technology! 

Want to develop the strategies and principles needed to deliver compelling software? Join our team and help us enhance our all-in-one software platform, elevate our one-of-a-kind technology, and improve the employee experience. 

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The Director of Product Management, Spend Management Products will be responsible for leading a portfolio of SaaS products in the oCFO space, with a strong emphasis on customer retention, user satisfaction, and long-term engagement, alongside revenue growth and market expansion. This leader will drive customer-centric product strategies, ensuring products align with business objectives, market opportunities, and financial goals while fostering strong adoption and loyalty. You will lead and mentor a team of Product Managers and Product Leaders, ensuring that product strategy is tightly integrated with customer experience, retention strategies, and sustainable growth. With ownership over the full product development lifecycle, you will guide your team to identify the most valuable problems to solve, enable them to ship and iterate high-quality solutions quickly, and validate market impact. The role requires a deep understanding of user behavior, data-driven decision-making, and cross-functional collaboration with Engineering, UX, Marketing, Sales, and Customer Success to optimize product performance, maximize customer lifetime value, and drive business impact.

Primary Responsibilities

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Product Strategy & Leadership:

• Own and drive product strategy with a strong focus on customer retention, user satisfaction, and business impact.
• Develop and execute a customer-centric product roadmap that balances user engagement, revenue growth, and market expansion.
• Define and manage business cases for new and existing products, ensuring alignment with customer needs, competitive positioning, and corporate objectives.
• Ensure that pricing, monetization, and packaging strategies support both customer adoption and long-term profitability.
• Collaborate with leadership to assess product performance, retention trends, and market opportunities.
• Conduct market analysis, competitive benchmarking, and customer research to identify enhancements that improve user satisfaction and engagement.
• Establish and track key performance indicators (KPIs), including customer satisfaction (CSAT), Net Promoter Score (NPS), retention rates, and user adoption metrics, in addition to financial performance indicators.

Product Development & Execution:

• Oversee the entire product lifecycle, ensuring delivery of high-value, customer-centric solutions that enhance engagement and retention.
• Work cross-functionally with Engineering, UX, Sales, Marketing, and Operations to ensure alignment with customer needs and market demand.
• Use data-driven insights to refine product offerings based on customer behavior, feedback, and market trends.
• Ensure products are developed with scalability and cost efficiency, supporting long-term user retention and adoption.

Innovation & Customer Growth:

• Identify market trends, customer pain points, and emerging technologies that improve customer experiences and increase long-term loyalty.
• Foster a culture of experimentation, innovation, and continuous improvement, ensuring product decisions are informed by customer feedback and real-world usage data.
• Drive the adoption of AI, automation, and analytics to enhance product capabilities and deliver greater customer value.

Cross-Functional Collaboration & Stakeholder Alignment:

• Partner closely with Sales, Marketing, and Customer Success to ensure product strategies align with customer retention and satisfaction goals.
• Present business cases and product impact reports to executive leadership, ensuring transparency on customer engagement, retention trends, and product success metrics.
• Establish strong customer feedback loops to refine products, address pain points, and enhance the overall user experience.

Leadership & Team Development:

• Lead, mentor, and develop a team of Product leaders and Product Managers, instilling a customer-first mindset and focus on delivering meaningful product experiences.
• Foster cross-functional alignment with influence between Product, Customer Success, and Sales teams to ensure product investments align with customer needs and market opportunities.
• Ensure product leaders within the team are fluent in customer insights, user experience metrics, and retention strategies, embedding a customer- driven approach into product decision-making.
• Create mechanisms (systems, processes, or strategies) that instill PCTY values within the organization. 

Education and Experience

• Bachelor’s degree in information technology, business management or related field; MBA preferred.
• 10+ years of experience in product management, with at least 5 years in a leadership position in a fast-paced SaaS environment, preferably in Financial Services. 
• 5+ years of leading Product Management teams, preferably with demonstrable growth in each role.
• Proven track record of developing and launching successful SaaS based products from introduction to retirement. 
• Proven success in driving revenue growth through product strategy, pricing, and go-to-market execution.
• Strong background in agile development, project management, and operational leadership.
• Proven ability to lead operational strategy, balancing execution efficiency with risk management.
• Strong background in metrics tracking, performance analysis, and business reporting.
• Proven experience in leading cross-functional teams, managing product roadmaps, and ensuring on-time product delivery.
• Ability to influence stakeholders at all levels and ensure alignment on business objectives.
• Excellent executive and stakeholder communication skills, with a track record of presenting to and collaborating with executive leadership and key business stakeholders.
• Experience working closely with Finance, Sales, and Marketing to align product decisions with customer engagement, growth strategies, and financial outcomes.
• Strong track record of building business cases, analyzing financial performance, and optimizing revenue streams.
• Experience managing product portfolios with integrated solutions contributing to top-line revenue growth. 
• Expertise in Spend management products is a plus but not required.

Physical Requirements:

•  Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.   

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.  

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact LeaveBenefits@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.