At Paylocity, we create software that makes companies – especially their HR teams – better, faster, and stronger. We give clients the tools they need to make their companies run, and give our employees a rewarding company culture – all putting us in a category of our own. Join us and learn what makes us unique!  

We’re a fast-growing company ready to revolutionize the payroll and HR world for hundreds of thousands of businesses by delivering innovative technology and support. We seek the best and brightest to help us create the future of our talent solutions – enabling our customers to better develop their employees. Our own employees are equally important to us: We work hard to provide the best work environment for our employees, and are dedicated to giving back to the communities in which we live and work.  

We are looking for a Payroll Consultant with customer service experience and technical skills to assist new clients’ transition to their new payroll and human resources provider, Paylocity. If you are someone with computer skills, strong attention to detail, has mastered multitasking, and provides exceptional customer service, this is the right entry level opportunity for you.

In-Office: This is a 100% in-office role based at our Meridian, ID; Schaumburg, IL; or Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview

The Manager, Shared Services (internally known as Manager Implementation Ops) will provide leadership, coaching, training and mentoring to PRC’s to ensure all critical aspects of Web Pay Products are set up accurately meet the client’s expectations within the specific Service Level agreement. The Manager will provide feedback to the Consultants on areas of improvement and to identify areas of success. The manager will be instrumental assisting the PRC team by providing feedback on staff performance, client issues, actions to be taken to improve department and maintain implementation success. The manager must be able to identify and effectively communicate areas of training improvements and common performance deficits as well as offer praise and positive promotion of a job well done.

Primary Responsibilities 

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Ensure that the client base receives the appropriate level of customer service and technical support by spending the majority of your time, but not limited to, handling unresolved and escalated client issues with prompt and courteous service
• Manage the day-to-day activities of the Implementation support staff by providing leadership, coaching and mentoring
• Work with other areas of the organization to ensure consistency in all policies and procedures
• Work with the Learning & Development department to coordinate, assess and manage employees' training needs and gaps 
• Develop and implement employee motivation activities and incentives 
• Handle disciplinary issues as necessary 
• Responsibility for interviewing and hiring candidates
• Provide positive and constructive feedback to employees while balancing ownership and continuous improvement
• Develop and motivate team members to reach departmental goals
• Works with the Department Director to plan and schedule resources

Education and Experience

• 2 years Management Experience. Experience in team development and workflow process matrix environment is a plus
• Bachelor’s Degree preferred in applicable focus area or equivalent combination of education and experience
• Strong mathematical ability and aptitude to learn the payroll software application 
• Experience in team development and workflow process- a matrix environment is a plus
• Excellent troubleshooting ability in order to handle clients’ payroll issues
• Ability to multi-task 
• Excellent listening and communication skills – 100% client satisfaction is our #1 priority
• Ability to work in a fast-paced, high stress environment 
• Knowledge of Microsoft Office, especially Microsoft Excel
• Project Management and/or Change Management a plus
• Knowledge of Access, SQL or Crystal Reports a plus

Physical requirements

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact LeaveBenefits@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

 The base pay range for this position is $80,000-100,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here.   This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.