Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. 

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. 

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. 

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. 

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

Position Overview 

Senior Manager Technical Operations provides day to day and strategic leadership to the technical operations management team. This position is accountable for translating the company and operations goals and vision to the vision and structure of the department while implementing appropriate management controls and processes. The Senior Manager is responsible for working with other operations leaders and other internal and external groups to forward team, operations, and Paylocity objectives

Primary Responsibilities  

The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities 

to perform the essential functions. 

• Responsible for defining the vision and developing goals for their assigned team.

• Develop scalable solutions (systems, metrics, programs) to maximize value and performance of the team.

• Create and maintain an effective and positive work environment that fosters open communication and learning; provides feedback and recognition consistently and fairly.

• Hire and onboard new team members for a successful career as a Solutions Architect.

• Provide training and assist with coaching and development for existing team members.

• Facilitate communication through regularly occurring meetings, 1:1s or team meetings both with team members, peers and Director.

• Handle escalated client/departmental issues as warranted.

• Manage partnerships with Sales Teams, providing guidance on client expectations and timelines driving to a successful implementation launch.

• Work across the Paylocity organization to ensure consistency in execution of policies and procedures.

• Coordinates with cross-functional leadership to structure work and processes to achieve mid- and long-term business objectives and strategies.

• Responsible for development of KPIs and reporting over the KPIs to senior management.

• Responsible for leading the team to achieve productivity and financial targets while being accountable to the approved fiscal budget.

• All other duties as assigned.

Education and Experience

• Bachelor’s degree required

• 7+ years of experience effectively leading and growing teams of senior technology professionals in a high-volume environment.

• Experience with Internation Payroll highly preferred

• Experience with managing with metrics and reporting

• High level of comfort communicating effectively across internal and external organizations, both technical and non-technical audiences, as well as Executive leadership.

• Demonstrates ability to adapt to new technologies

• Experience leading initiatives and developing strategies

• Ability to prioritize competing demands and activities

• Proficiency in MS office and Salesforce.com

• Competency Mastery Desired: Results Driven, Accountability, Customer Focus, Develop Self and Others, Business Insights, Influence, Self-awareness and Composure, Learning Agility.

• A client first mentality and ability to demonstrate and teach excellence in client facing interactions.

• Thought leadership in terms of looking beyond the technology and considering the value technology creates for our customers

• Must understand Paylocity’s platform and how their assigned team can drive utilization and satisfaction with our large clients.

• Effectively communicate with team, peers, and cross functional partners.

• Able to identify and solve problems that will improve the large client experience.

Physical requirements

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.

• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. 

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. 

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. 

The base pay range for this position is $108,00k-$165,000k/yr ; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined Here . This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers. 

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