Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.  

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. 

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.  

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. 

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!  
 
Position Overview
We are seeking a highly motivated and experienced Sr. Manager to join our team. The Sr. Manager will provide day to day and strategic leadership to their team, and will be accountable for translating the company and operations goals and vision to create direction and structure of the department.
 
This role will play a crucial part in building and maintaining strong relationships with our valued clients. The primary focus will be on developing and implementing Standard Operating Procedures (SOPs), revising existing processes, ensuring adherence to established protocols, and driving the growth of our loyalty and retention programs.
 
Primary Responsibilities
The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

Knowledge and Application:

· Develop and implement Standard Operating Procedures (SOPs) to streamline client loyalty processes and enhance overall efficiency.

· Revise and improve existing procedures to optimize client satisfaction and loyalty.

· Ensure adherence to established SOPs and protocols to maintain consistency and quality in client interactions.

· Stay updated with industry trends and best practices in loyalty and retention programs to drive innovation and maintain a competitive edge.

· Able to trouble troubleshoot system limitations through in-depth knowledge of Paylocity systems 

Complexity and Problem Solving:

· Analyze data and metrics to evaluate the effectiveness of loyalty and retention programs, and make data-driven recommendations for improvement.

Collaboration and Interaction:

· Collaborate with cross-functional teams to identify areas for improvement and implement strategies to enhance client loyalty.

· Foster strong relationships with key clients, understanding their needs and providing exceptional service to enhance loyalty and retention.

· Works with stakeholders within Operations, Sales, and Product to improve client retention. 

Management and Supervision:

· Lead and mentor assigned team, providing guidance and support to ensure each employees success.

· Accomplishes results by communicating job expectations, planning, monitoring, and appraising job results. 

· Coaches, counsels, and develops employees.

· Evaluate team performance and execute on performance management as necessary.

· Organize and define team roles, goals, and how to measure success.

Education and Experience:

· Bachelor's degree in Business Administration, Marketing, or a related field. MBA preferred.

· Equivalent experience in lieu of degree

· 5+ years of operations, sales, consulting, and/or relationship management experience in a comparable B2B, technology based industry required.

· 3+ years of people management experience required

· Proven experience in developing and implementing Standard Operating Procedures (SOPs) in a client-focused environment.

· Strong background in loyalty and retention programs, with a track record of success in driving customer loyalty and satisfaction.

· Excellent analytical skills, with the ability to interpret data and metrics to make informed decisions.

· Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.

· Strong leadership abilities, with experience in leading and mentoring a team.

· Detail-oriented and highly organized, with the ability to manage multiple projects and priorities simultaneously.

· Proficient in using CRM software and other relevant tools to manage client relationships and loyalty programs.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.   

 We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.  

 We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. 

This role can be performed from any office in the US. The pay range for this position is $93,170- $173,030/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.